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July 19, 2024
On July 18, you may have received automated emails from Remedly regarding technical difficulties with our service. These disruptions were caused by a worldwide IT outage affecting Windows, Microsoft 365, and the Microsoft Azure cloud platform where our servers are hosted. Unfortunately, Remedly was also affected by this outage.
We understand the service interruptions may have significantly impacted your operations, and we sincerely apologize for the inconvenience. In light of this, we are happy to announce that our development team has successfully resolved the issue. The system is now fully restored and stable.
We appreciate your patience and understanding during this time.
In the meantime, if you continue to experience issues or have questions, please don't hesitate to contact our support team at support@remedly.com. We're here to help you and get you back on track, and we're committed to preventing these issues in the future. Your satisfaction is our top priority, and we value your trust in us.
Sincerely,
The Remedly Team
