From Manual Work to Seamless Scaling: The Home Support Company’s Journey 

Introduction 

SafeinHome's Remote Supports give people with disabilities and older adults the support they need to live independently. As they grew to serve 17 states, SafeinHome’s billing system became a challenge. Managing different state billing requirements took too much time and slowed them down. That’s when they turned to Remedly. Remedly made billing smoother, making payments easier to handle and work faster. This helped SafeinHome grow revenue by 90% while expanding to three more states. 

The Challenge: Scaling While Managing Complex Billing

SafeinHome wanted to expand and serve more people, but their manual billing system was slowing them down. Each state had different billing rules, and submitting them by hand took too much time. They needed a better system that could: 

• Automate multi-state billing to handle different state rules efficiently. 
• Increase efficiency so staff could spend less time on paperwork and more time on strategic work. 
• Reduce errors to get paid faster and avoid rejection from the states. 
• Provide real-time insights so they could make smart, data-driven decisions. 

The Remedly Solution: A Smarter Billing System 

Remedly worked with SafeinHome to create a billing system that fit their needs. In just two weeks, they set up a system that:

The Results: Efficiency to Support Unprecedented Growth 

With Remedly’s help, SafeinHome saw major improvements: 

Conclusion

Remedly’s billing solution helped SafeinHome handle rapid growth while allowing them to stay focused on their mission. By simplifying billing, SafeinHome was able to expand their services and reach more people.